Work the Way You Want, Live the Life You Love

Category: Getting Started

Remarkable Ways Franchise Businesses Are Surviving and Thriving the Pandemic

No one will question that 2020 is been a tough year for many businesses. Many had to shut their doors for a period of months, and some will never reopen. However, many have pivoted their business models to adapt, and we are starting to see the light at the end of the tunnel as more areas reopen.

Franchises have a distinct advantage over independent businesses in 2020. They have the collective intelligence of hundreds of business owners, plus an experienced franchisor with an MBA executive team. They can share ideas and respond quickly to challenges as they arise. They can also support each other, to help navigate the complexity of government support, and just to get through the tough times. As Walter Paton said, “We are stronger together than we are alone.”

I spent the last week meeting with over 60 different franchises, learning how they’ve adapted during the pandemic. It was full of surprises, to see how they’ve adapted and some are even thriving!

One residential cleaning company, backed by a billion dollar parent company, helped their franchisees apply for federal money quickly, before it dried up, to the tune of $700,000 per location. That’s a big cushion to get through the tough times, and much of that won’t have to be repaid!

A boutique fitness gym has already reopened 95% of their locations, some moving to outdoor classes. They didn’t have a single location permanently close its doors, though some of their independent and big box gym competitors have. They even opened new locations during the pandemic with record signups of 300-400 members before the gym even opened its doors!

One in-home tutoring company quickly pivoted to online tutoring, using software they had already been developing, and found an added benefit. Now different franchise owners can share remote tutors, helping save costs and cover when someone is out.

Another after-school enrichment franchise added a new program to teach children in small groups — their covid bubble. The client picks the group of friends and the location, and the franchise provides a safe program for the kids (and gives the parents a break for a few hours).

Some essential businesses like in-home senior care and home repair services have even seen an uptick this year. One brand has seen a 79% increase in appointments from 2019 to 2020!

So, this is not the end of the world for business ownership. It’s just changing times, and in fact it’s a great time to start a franchise business, as the independents struggle and close, and there are more retail vacancies.

If you’d like to learn more about these and other franchise businesses, let’s chat! I help people who want to learn about business ownership, but don’t know where to start, all at no cost and no obligation. Book an appointment, or contact me to set up a time that fits your schedule.

Are You Ready to Be a Business Owner?

12 Questions To Ask Yourself

Starting your own business is a life-changing event, and isn’t something you should take lightly. At the same time, many people dream about it, but never take action to get started. When is the right time to start a business? Are you ready?

Here are some critical questions that you should ask yourself. Please consider your answers thoughtfully, and in some detail. I suggest you print this list and write down your answers. If you are married, you should discuss them with your spouse, and perhaps do this together.

  1. What’s going on in my life right now that makes me want to be a business owner? Why don’t I just keep doing what I’m doing?
  2. In 15 words or less, what is my “compelling reason” for owning a business now?
  3. What are my goals, both short term and long term, as a business owner? How do I envision my lifestyle as a business owner, and what do I want the business to do for me? Here’s my list of the benefits of business ownership to get you started.
  4. On a scale of 1 to 10 (10 being highest), how serious am I about owning a business now? If not now, what’s holding me back?
  5. On the same scale, how serious is my spouse about us owning a business? If your spouse is not supportive, maybe you should reconsider.
  6. How much time can I invest in the business to get it started? In the long run, how much time do I want to spend on the business?
  7. How much time can I spend right now, hopefully at least a couple hours per week, to do research and explore my options?
  8. How much of my own money am I willing to invest in a business? How much do I need to support my household during the initial growth phase of the business?
  9. How do I plan to finance the business? If you don’t know, contact me to learn about financing options.
  10. What are the characteristics of my ideal business? This can include things like the venue, industry, number and type of employees, and your work hours. Are there any characteristics that I want to avoid? Make a list.
  11. Do I have a specific business idea? Has it been tested in other markets, and do I have experience mentors to help me get started? If not, am I open to exploring franchising, which would provide an established brand, a proven business model, and the training and support I need to be successful?
  12. Am I open-minded to explore other business ideas, to make sure I find the right one where I’ll be most successful? It’s often best to explore 3-5 business models before deciding which one to pursue.

Next Steps

If you’re not ready to start, what’s holding you back? What are some concrete steps that you can take to get ready, and how will you know when you’re ready?

If you’re ready to start and have a business idea, the best place to start is to do research on your idea to make sure it’s viable. Read about other businesses in the industry, learn best practices, develop a business plan, and review that plan with experienced mentors. It may also be worth exploring other ideas, just to compare and make sure you’re focusing on the right thing.

If you’re not sure what business to start, you may want to consider exploring franchises. Here you will get a proven business model, an established brand, and training and support to get started. It’s a lot easier and has a higher success rate than starting a business on your own. I offer free consulting to help you explore your options, so schedule a free 1-1 all to get started.

Is 2020 The Right Time To Start A Business?

This certainly has been a crazy year. The COVID pandemic has shut down the economy, and everything has changed. It’s the greatest period of uncertainty that we’ve seen in a lifetime.

Many businesses have struggled and even closed. So why would anyone even consider starting a business now?

Looking Back at the Last Crisis

Buying my first investment property during the Great Recession

Let’s look back to the 2007-2008 financial crisis. Housing prices plummeted, and the real estate market was flooded with foreclosures and short sales. The media declared that the American Dream was dead, and nobody would want to own a house again. End of story, right?

Not so fast. Smart investors, who don’t follow the herd, bought those houses and turn them into rentals. Fast forward ten years, and both rents and housing prices have doubled and even tripled in some places. Those investors, myself included, made a fortune!

I see parallels to today’s business landscape. Many businesses have shut down, leaving vacancies in the shopping centers. Others are limping along, through delivery services and government aid, and their fate is still undecided.

When this passes, and life returns to normal, there will be many opportunities to replace those businesses.

Crisis Brings Opportunity

“Never let a serious crisis go to waste. And what I mean by that it’s an opportunity to do things you think you could not do before.”

Rahm Emanuel

This pandemic brings several clear business opportunities.

The first is the cost of doing business. With all the retail vacancies opening up, you may be able to negotiate a lower rent. Interest rates are also low, making the cost of borrowing money cheaper.

The second is talent. Many people are out of a job, so you have access to a much larger labor pool and can hire better people.

A third advantage is knowledge. Nobody saw this pandemic coming, and existing businesses weren’t designed to adapt. With a new business, you can choose an industry that’s pandemic resistant — such as home services or senior care — or start with a business model that’s adapted for social distancing.

Lastly, as things open back up, there will be fewer businesses competing for the same income. This means a bigger piece of the pie for those who do survive (or start) during the pandemic.

Looking Forward

History shows that this isn’t going to last forever. 9/11 didn’t stop airline travel forever, and the Great Recession didn’t end the real estate market. This pandemic will pass too, in one way or another.

Looking forward, ask yourself where you see things a year from now. Will we be back to normal, with a vaccine and the virus under control? Will there be a bump in consumer spending as people are itching to get out? We’ve already seen how crowded the bars and beaches got when they reopened, and it’s not even safe yet. At the very least, we will learn to adapt, with cleaning and social distance protocols that keep businesses and consumers safe.

If you want to be in business a year from now, this is the time to start planning. Here are some of the things that it may take to get your business fully operational:

Planning the steps to open a business
  • 1-3 months to explore business opportunities.
  • 1-2 months for planning and paperwork.
  • 1 month to secure funding.
  • 1-2 months for site selection and lease negotiation.
  • 2-3 months to build out a location.
  • 1 month to hire and train employees.
  • 3-6 months after opening to ramp up operations, build up a customer base, and get out the glitches.

Add that all together, and it can easily take 6-12 months to get open and fully operational. So, if you want to be in business a year from now, today is the time to get started!

One mistake that investors often make is to “wait for the bottom.” If you waited until the bottom during the 2007-08 real estate crisis, you would have missed it. By the time that the bottom was apparent, large investment firms were buying all the distressed properties directly from the banks, and the opportunity was gone.

How To Get Started

If you’d like to own a business and don’t know where to start, I suggest to explore franchising. A franchise provides a proven business model, training and support, and established business systems. You can learn the details of the business and even talk with existing owners before you make any decision about which business to start. Even if you decide not to do a franchise, it’s a great way to quickly learn about different business models and industries.

I can help you explore franchise business ownership, at no cost and no obligation. My first two businesses were franchises, and I work with a company called FranNet who have been helping match business owners with franchises for over 30 years. Schedule a free consultation today.

How To Start A Business While Keeping Your Job

What if you could run a profitable business while keeping your job? You could have the best of both worlds — a stable income and short-term security from the job, and a second income and long-term security from the business. Once the business is big enough, you might be able to quit your job and semi-retire, and spend more time on activities that you love like your family or traveling around the world. You could also expand to more locations, cash out and sell the business, or just hold on it for the extra cashflow!

I’m not making this up, because I’ve done it! I ran my first business (a therapeutic massage franchise) in around 10 hours per week. I spent the rest of my time traveling, and started a new gig as an Area Director for the massage brand. I only went in to my shop about twice a week, when I was in town, and that was often to get a massage! After five years, I sold the business for a profit. Now I’m semi-retired and help other people go into business.

So, how can this be done? The easiest solution is to buy a semi-absentee franchise, which is basically a business-in-a-box that’s designed for this kind of operation.

Semi-Absentee Ownership

Semi-absentee is a model of business ownership where the owner works on the business, not in the business. Typically you hire a manager to run the day-to-day operations, and you spend your time focusing on the bigger picture aspects of the business.

I didn’t give massage when I ran the massage business. I hired massage therapists for that, and receptionists for scheduling appointments and customer service. Then I had a manager to take care of the employees, operations, and customer issues. The franchise provided many business systems, training, and operations support. My job was to take care of financing, marketing, and business strategy. I worked part-time, on my own schedule, and from home most of the time.

Here’s an example of the roles that you and the manager could take, though you can customize this however you want.

Owner’s RoleManager’s Role
Invest in business
Manage the manager
Manage the finances
Decide on marketing & promotions
Design strategy to grow business
Day-to-day operations
Hire & manage employees
Handle customer issues
Implement marketing & promotions
Implement business systems

However, semi-absentee is more than just an investment. Any business takes work, and you need to keep the business going in the right direction. You should expect to spend at least 10-20 hours per week on the business, though you may be able to decide when and where those hours are. You should also expect to spend more time at the beginning to get the business up and running, though a franchise can help with that.

Why a Franchise?

If you start a business from scratch, there is a huge learning curve and long time to build out the systems you need. You have to make every decision yourself, and it’s easy to make a mistake and go down the wrong path. Only about two thirds of businesses survive the first two years, and the failure rate is even higher for restaurants and tech startups.

With a franchise, you get a proven business model and a lot of support, which helps you get started faster. Franchises also have a higher success rate. FranNet, the company I work with, found that 91.2% of the franchises that they placed were still open after two years. That’s much better odds than starting on your own!

While every franchise is different, you typically get the following:

  • An existing brand
  • A business model that’s been tested and refined in other locations
  • Marketing support to bring in customers faster
  • Training on how to open and run your business
  • Ongoing operations support
  • Business systems such as software and brand trade secrets
  • Network of other owners
  • A franchisor who has a financial interest in your success

Furthermore, there are franchises that are specifically designed for semi-absentee ownership. They are built so that the owner can hire a manager for the day-to-day operations, and the franchise may even provide training and support directly to the manager. These are in many industries, including fitness, personal care, cleaning, pet services, retail stores, automotive, B2B, and many others.

The other great thing about franchises is that you can do a lot of research before you get started. You can find out things like the business model, expected startup costs, ongoing fees, training and support, and the franchise contract — all before you decide which franchise to work with.

What’s the Catch? Investment Level

Any business is an investment in both money and time. Semi-absentee businesses are typically a higher investment, because you need to pay a manager. However, they also scale better, because you can run multiple locations because you don’t have to be there every day. Once you have learned how to do one, it’s easy to replicate.

How much is the investment? That varies greatly from business to business, and there’s not a direct correlation between investment and return (but neither is a business a better bargain because it seems “cheap”). Some service franchises can be started for less than $100k, and opening a McDonald’s costs $1-2.2 million!

The good news is that because franchises have already opened many locations, each one can tell you the expected investment. The other good news is that, like a house, it’s easy to get a loan so that you only have to invest around 30% of your own money. In fact, it’s easier to get a loan for a franchise than starting on your own, because the franchise brand already has a history of success.

Getting Started in Business Exploration

There are over 3,600 franchise concepts out there in 90+ industries, and you need to find the right one for you. You can search the internet and do your own research, but much of the information you need is hidden, and the franchises that you’ve heard of may have already sold all the good territories.

Would you buy a house without a real estate agent? Like a realtor, a franchise consultant can help you identify which franchises match your goals and work style. They can help you through the process of talking with each franchisor, to understand their business model and decide if it’s right for you. Best of all, there’s typically no cost to you, and no obligation if you decide that business ownership isn’t for you.

I work with FranNet, whose franchise consultants have been helping people go into business for over 30 years. I can work with you to understand your needs, recommend potential franchises, and help walk you through the process. As I mentioned, there’s no cost and no obligation, and I’m available for questions anytime.

Here’s an outline of our process:

  1. Fill out a Personal Franchise Assessment, which looks at your values, motivation, work style, and investment tolerance.
  2. We’ll meet 1-1 and build out your personal business model, which we use to identify what kind of business you would want to build.
  3. We’ll identify some potential franchises that match your business model, and you can decide which ones to talk with.
  4. You’ll speak with the franchisor, and they will give you information about their business, including the Franchise Disclosure Document which includes estimated startup costs, financials, and the franchise contract.
  5. If you like a franchise, you’ll get to speak with existing franchise owners and ask them questions about what it’s like to own the business. In some cases, there may even be local owners who you can speak with to learn about the local market.
  6. If a franchise seems promising, you’ll likely have an opportunity to go meet the executive team and make a final decision whether to go forward.
  7. Open the business! Every good franchise has a process to help you get your doors open quickly.

If this sounds good to you, please reach out to me to get started.

Having a Business / Work / Life Balance

Here are a few tips for juggling a semi-absentee business, a job, and still having time for a life.

  • Follow the system. Franchises have developed many business systems and tested them across many locations. Yet some franchisees get obsessed doing things their own way, and focus on the wrong things. Especially as a semi-absentee owner, it’s better to follow the system and get it 80% right, than to focus on the other 20% and get 80% wrong.
  • Hire, delegate, and trust. Nobody is going to do things as well as you would, but it’s important to delegate work and let them make mistakes. One of the first things I did was give my manager a credit card (with a spending limit), so that I didn’t have to be involved with every purchase. Give them direction and motivation, and let them do their jobs.
  • Control your schedule. Many business owners become workaholics, as there is always more that you could work on. While my business was open 11 hours a day for 7 days a week, I mostly worked from home, took weekends off, didn’t work past 8pm, and only went in a couple of times a week (when I was in town). I had to make it a discipline NOT to work too hard, so that I didn’t burn out.
  • Learn as you go. I knew little about running a business before I bought my first franchise, but I quickly grew it to be the biggest location in California and the #1 business on Yelp in my city. I learned from the franchisor, local business seminars, blogs (like this one), books, and free audio books from the library.

Ready to get started? You can jump right in with the Personal Franchise Assessment or reach out to me and we can chat about your goals and questions.

“Do something today that your future self will thank you for.”

Sean Patrick Flanery